Administration calling in the cavalry to fix Healthcare.gov
It’s time to swat bugs at Healthcare.gov, administration officials said Sunday.
President Obama plans to address the issue of the sign-up website’s broken functionality tomorrow in a Rose Garden event, UPI reported Sunday.
Meanwhile, the administrators of the federal insurance exchanges are reaching out to the tech community. “Our team is bringing in some of the best and brightest from both inside and outside government to scrub in with the team and help improve HealthCare.gov,” the U.S. Department of Health and Human Services said in a blog post Sunday. “We’re also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them. We are also defining new test processes to prevent new issues from cropping up as we improve the overall service and deploying fixes to the site during off-peak hours on a regular basis.”
Since the exchanges went live about 20 days ago, about 19 million unique visits to HealthCare.gov rendered the site semi-functional under the unexpected load.