FoxNews.com ranks first, Huffington Post ranks last in consumer satisfaction

By Eric W. Dolan
Sunday, July 24, 2011 13:17 EDT
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FoxNews.com was scored highest in the American Customer Satisfaction Index (ACSI) rankings of Internet news and information sites for a second straight year, earning 82 points on a 100 point scale.

“While there may be several reasons for this strong performance, the relative homogeneity of its audience is a contributing factor,” ACSI explained on their website. “Not so for The Huffington Post, which has gone from serving a fairly tight, liberal-leaning audience to reaching a much broader user base.”

The Huffington Post, which was included on the index for the first time this year, ranked last with 69 points. Internet service provider AOL bought the news site for $315 million in February.

ABCNews.com came in second place with a score of 77, a 3 percent improvement since last year. USATODAY.com scored third, with a score of 76 and MSNBC scored fourth.

NYTimes.com suffered the biggest drop in consumer satisfaction, declining 4 percent to a score of 73. The site recently implemented a paywall, charging for full access to online content.

Eric W. Dolan
Eric W. Dolan
Eric W. Dolan has served as an editor for Raw Story since August 2010, and is based out of Sacramento, California. He grew up in the suburbs of Chicago and received a Bachelor of Science from Bradley University. Eric is also the publisher and editor of PsyPost. You can follow him on Twitter @ewdolan.
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