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U.S. airlines lags behind hotels, travel agencies in customer satisfaction poll

U.S. airlines lag hotels and online travel agencies in customer satisfaction as travelers face increasingly cramped airplanes and poor in-flight service, a poll published on Tuesday showed. The annual American Customer Satisfaction Index found that airlines scored 69 on a 100-point scale, compared with 75 for hotels and 77 for…

Judge approves American Airlines’ bankruptcy plan

A US court Thursday approved the bankruptcy plan of American Airlines’s parent AMR, a key part of the proposed American-US Airways merger deal that is facing a government antitrust challenge. US Bankruptcy Judge Sean Lane approved AMR’s plan to emerge from bankruptcy, in spite of the pending Department of Justice…

American Airlines grounds entire fleet on technical glitch

American Airlines said Tuesday it had grounded all its aircraft due to problems with its reservation system. “American’s network system is experiencing intermittent outages,” AA said on its website. “We are on a system-wide ground delay that will last until 4:30 pm CST (2130 GMT) as we work to resolve…

American and U.S. Airways close to aviation mega-merger

American Airlines and US Airways are close to striking a merger deal that would create the largest airline in the United States in the latest bout of consolidation in the US aviation industry. Officials from the two companies declined to comment, but The Wall Street Journal reported that their boards…

Powerful tornadoes strike Texas

WASHINGTON — At least two tornadoes ripped across northern Texas Tuesday, flipping huge trucks like toys, tearing off roofs and grounding flights but apparently causing only minor casualties. One twister touched down in a parking lot full of tractor-trailers — large trucks that move shipping-container sized cargos, and television images…

Nader: Airline tried to charge me $2,680 for aisle seat

Ralph Nader, a perennial presidential candidate and longtime consumer advocate, ran into something of a problem recently when flying to Texas from Connecticut. After asking for an aisle seat due to his 6 ft. plus frame, he was informed by an American Airlines representative that there were no more available…

American Airlines files for bankruptcy protection

American Airlines’ parent company AMR filed for bankruptcy protection Tuesday, as the troubled firm tried to put its finances in order while keeping planes in the sky and passengers in seats. “Chapter 11 reorganization is in the best interest of the company and its stakeholders,” the firm said in an early-morning statement, which also announced…

NN09 bonus video: interview with AA flight attendants negotiator about woes we – and they – face

Considering the horrible experiences I’ve had recently on American Airlines (multiple cancelled flights with sucktastic customer communication about them), it was fortuitous to run into Ray Balis, an active flight Attendant, at Netroots Nation 2009. Ray was elected by the American Airlines Flight Attendants to represent them during the negotiation…

The massive sucktitude of American Airlines is beyond belief

It’s time for another airline horror story. Cheer me up by sharing your worst experiences… I was supposed to be in Chicago right now, where I was to appear on a panel tomorrow AM at Blogging While Brown, one of the few conferences I really wanted to attend this year:Netroots…

Inconceivable!

Proud American, an uber-patriotic movie that was advertised exactly nowhere and sponsored by, I shit you not, Coca-Cola, MasterCard, Wal-Mart and American Airlines, just had the worst opening of all time for any wide-release movie ever. There is a God.…

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