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Text message alternatives cost wireless companies $13.9 billion in 2011

A model holds a mobile phone displaying a stream of text messages on its screen in Singapore. (AFP Photo/Roslan Rahman)

Text messaging, the simple telecoms service that turned into a global phenomenon, is under threat from free smartphone services and operators need to find alternative revenue streams, analysts say. The short message service, or SMS, started as a way to use spare telecoms capacity but has become a key cash…

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