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U.S. airlines lags behind hotels, travel agencies in customer satisfaction poll

U.S. airlines lag hotels and online travel agencies in customer satisfaction as travelers face increasingly cramped airplanes and poor in-flight service, a poll published on Tuesday showed. The annual American Customer Satisfaction Index found that airlines scored 69 on a 100-point scale, compared with 75 for hotels and 77 for…

Pro-DOMA lawyer fails in Supreme Court appeal not to disclose airline fees in ads

The Supreme Court refused on Monday to hear a challenge to a federal statute requiring airlines to include taxes and other fees in their price listings, Reuters reported. Three airlines — Allegiant Air, Southwest Airlines and Spirit Airlines — sought to challenge a July ruling by a three-judge panel of…

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