A former accountant and Comcast customer accused the cable company of causing him to be fired after he complained about being overcharged for both his regular service and equipment he did not want.
According to The Consumerist, the customer, who identified himself as Conal, was constantly overcharged after subscribing to Comcast early last year and having six unproductive discussions with customer service representatives.
Conal was allegedly billed $1,820 for equipment he did not use, sent equipment he did not request, and had his account sent to Comcast’s collections department despite preparing a spreadsheet proving his account was not delinquent and listing the various superflous charges levied against him.
The situation reportedly escalated this past February, when Conal contacted the office of the company’s controller, identified on Comcast’s website as Lawrence J. Salva, who also serves as the company’s chief financial officer to air his grievances.
Following that call, Conal was allegedly contacted by a customer service representative who did not identify herself as a Comcast employee, yet asked “for the color of his house” and said a technician had been there for an unspecified appointment.
In response, Conal called Salva’s office and allegedly said that the company should be investigated by the Public Company Accounting Oversight Board (PCAOB), an independent oversight group founded by Congress 12 years ago.
Shortly afterwards, he said, someone from Comcast contacted a partner at Conal’s investment company and accused him of mentioning his firm’s relationship to the cable provider as leverage during his previous complaints about his service.
Conal is reportedly considering suing Comcast, saying that he never mentioned his employer while complaining about his service, and that someone in Salva’s office searched for his employment information online and used it to contact his firm.
Comcast allegedly provided the company with an email “summarizing” the interactions between Conal and its employees, but has not released audio recordings of Conal’s various calls or given him a copy of the email in question.
A company attorney, Lynn R. Charytan, confirmed to The Consumerist that Comcast contacted Conal’s employer, but that he “is not in a position to complain that the firm came to learn” where he worked.
The company earned attention online this past August, after another frustrated customer, Dann Furia, posted his account of his dealings with Comcast. Furia stated that he was charged $960 to terminate his account, and another $360 fee despite returning the company’s equipment. Comcast later blamed the charges on processing errors.
[h/t Business Insider]