Frontier Airlines, American Airlines and Delta Air Lines have been fined for violating U.S. Transportation Department airline consumer protection rules, the department said on Friday.
Frontier Airlines was fined $400,000 for violating oversales and disability rules, American Airlines $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports, the department said in a statement.
Delta failed to properly report all baggage claims from 2012 through 2015 and told the Transportation Department that if it had reported all claims it would have likely fallen from fourth to fifth in rankings among carriers for fewest baggage claims in 2012 and 2013.
Delta said in a statement it was notified last year its damaged bag policy was not compliant with the department’s published guidelines and it immediately updated its policy.
Frontier “failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation to passengers in a timely manner” the Transportation Department said. It reviewed more than 200 complaints.
“Frontier remains committed to complying with DOT rules,” the airline said in a statement, adding it updated procedures “that were not effective” and “taken steps including, introducing a new reporting system.” It must also add a new quality assurance management position by Sept. 1.
American Airlines failed to process a “significant number” of refunds in a timely fashion in 2015, the department said.
The company said Friday it “is committed to providing timely refunds to our customers.”
American said it “took proactive steps to address refund delays some customers experienced in 2015 due to a systems integration issue after the merger with US Airways, including investments to improve processing times.”
Airline bumping practices have drawn more scrutiny following video of a passenger being dragged off a United Airlines flight in April.
This and other incidents have been broadcast on social media, prompting congressional hearings with airline executives that raised questions about customer service and airline cost-cutting.
Southwest Airlines Co said in April it would end overbooking, while United announced policy changes, including boosting compensation for overbooked passengers to up to $10,000.
Legislation unveiled in Congress in June would make it illegal for an airline to bump an already boarded passenger from a flight. Another measure before Congress would require new rules for airlines promptly to refund passengers for baggage fees or other fees if they do not receive the service.
(Reporting by Eric Beech and David Shepardson in Washington; editing by Cynthia Osterman and Grant McCool)
Judge rules against Devin Nunes in $9.9 million lawsuit over the salacious Steele Dossier
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"Alexandria, Virginia-based U.S. District Court Judge Liam O'Grady's two-page order made short work of Nunes' suit, which sought $9.9 million in damages from Fusion GPS, its founder Glenn Simpson and a nonprofit watchdog group, Campaign for Accountability," Politico explained. "The judge also signaled that pressing on with the legal battle could result in sanctions against Nunes and his attorney, Steven Biss."
Devin Nunes is livid at report he helped Trump’s White House: ‘Who the hell is leaking this?’
The ranking Republican on the House Intelligence Committee is suing Washington, DC's hometown newspaper.
Rep. Devin Nunes (R-CA) announced that he was suing The Washington Post during a Friday appearance on Fox News.
“A senior U.S. intelligence official told lawmakers last week that Russia wants to see President Trump reelected, viewing his administration as more favorable to the Kremlin’s interests, according to people who were briefed on the comments,” The Washington Post reported Thursday. “Trump learned about Pierson’s remarks from Rep. Devin Nunes (Calif.), the committee’s ranking Republican and a staunch Trump ally, said one person familiar with the matter.”
BUSTED: Trump’s new spy chief worked for foreign politician the US accused of corruption
by Isaac Arnsdorf
President Donald Trump’s new acting intelligence director, Richard Grenell, used to do consulting work on behalf of an Eastern European oligarch who is now a fugitive and was recently barred from entering the U.S. under anti-corruption sanctions imposed last month by the State Department.
In 2016, Grenell wrote several articles defending the oligarch, a Moldovan politician named Vladimir Plahotniuc, but did not disclose that he was being paid, according to records and interviews. Grenell also did not register under the Foreign Agents Registration Act, which generally requires people to disclose work in the U.S. on behalf of foreign politicians.