A Brooklyn woman claims she and her family were removed from a JetBlue flight after her baby daughter kicked a passenger’s seat.
Tamir Raanan and Mandy Ifrah were flying July 2 from Fort Lauderdale to New York after attending a wedding when their 1-year-old daughter began kicking the seat ahead of her, reported WPLG-TV.
Ifrah said she apologized to the passenger, and they exchanged words before the other passenger changed seats.
A flight attendant then came over and asked the family to leave the plane, she said.
“The plane, at that point, just turns back around, goes back to the gate and security from JetBlue gets onto the flight and tells me and my family and I to grab our things and get off the plane,” Ifrah told the TV station.
In a statement, JetBlue insisted the family was removed due to the parents’ actions — and not over the toddler kicking a seat.
“After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airports team politely asked the customers to step off to discuss the situation,” JetBlue said in a statement. “The customers refused repeated requests and our crew members deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund.”
A portion of the incident was recorded on video, which shows Raanan and Ifrah repeatedly asking for an explanation as flight attendants inform them they must contact the airline for additional information.
The family was told they could book another flight the following day, but they arrived at the airport the next day to find they’d been banned from future JetBlue flights while the incident was investigated.
Ifrah rejects the airline’s explanation, and she wants an apology.
“It was just embarrassing,” she told the TV station. “It was horrible.”