Transportation officials weigh new rules on airline refunds
Passengers return on a Delta flight from Amsterdam at Hartsfield Jackson International Airport on March 16, 2020, in Atlanta. - Curtis Compton/TNS/TNS

The U.S. Department of Transportation plans to propose new airline consumer protections in the coming months to address travelers’ struggles to get refunds. The COVID-19 pandemic has exacerbated problems consumers face with airlines. A report released by the U.S. Public Interest Research Group says complaints related to refunds have continued to run higher this year than prepandemic levels. Airlines often give out vouchers instead of refunds when passengers with non-refundable fares cancel their travel plans. The federal DOT said it expects to issue a proposal for new rules for ticket refunds ...