Defenders of the Social Security Administration this week welcomed the delay and rollback of some policy changes at the federal agency while also reiterating the threat posed by U.S. President Donald Trump and the billionaire leader of his Department of Government Efficiency, Elon Musk.
As part of what critics condemn as "DOGE-manufactured chaos," SSA intended to require anyone who couldn't verify their identity online through "my Social Security" to do so in-person, beginning next week, while planning to shutter offices across the country. The agency announced Wednesday that the start date has been pushed to April 14, and people applying for Medicare, Social Security Disability Insurance, or Supplemental Security Income are now exempt from the rule and can complete their claim over the telephone.
Acting SSA Commissioner Leland Dudek claimed Wednesday that "we have listened to our customers, Congress, advocates, and others, and we are updating our policy to provide better customer service to the country's most vulnerable populations."
Meanwhile, opponents of Trump and Musk's attacks on the agency—widely seen as a push toward privatization—framed the development as a "good first step" but "not enough," as AARP chief advocacy and engagement officer Nancy LeaMond said in a statement to CBS MoneyWatch.
"Our members nationwide have told us this change would require hundreds of miles and hours of travel merely to fill out paperwork," LeaMond said. "SSA should be prioritizing customer service effectiveness and efficiency, and as older Americans tell us, the announcement requiring visits caused confusion and distress."
U.S. Sen. Elizabeth Warren (D-Mass.) said on the Musk-owned social media platform X: "Delaying a bad plan—which effectively denies people their Social Security—is insufficient. Elon Musk's DOGE must take their hands off Social Security."
Warren also acknowledged the positive impact of people calling out the assault on the SSA, adding: "Keep the pressure on Republicans in Congress and Donald Trump to reverse these cuts. YOUR voice makes a difference."
Max Richtman, president and CEO of the National Committee to Preserve Social Security and Medicare, similarly said that "while it is good that a bad policy is being postponed—and that some of the least mobile, most vulnerable groups are now exempted—it is still bad policy. There was no reason to end the validation of identity by phone, and limiting it in any way creates an unnecessary hurdle for seniors and families claiming their earned benefits."
Richtman also took aim at those in charge, declaring that "the circus at the Social Security Administration continues under the 'leadership' of acting Commissioner Leland Dudek," who is at the helm of the agency while the Senate considers Trump's nominee, financial services executive Frank Bisignano.
"It very much appears that the decision-makers at SSA—under the influence of Elon Musk and DOGE—are making up policy as they go along, and then are surprised when there is understandable public blowback, forcing them to make ad hoc adjustments like this one," he added. "This is the opposite of the competent, responsible stewardship of Social Security that the public deserves. Dudek, Musk, and DOGE are creating nothing but distress and confusion for the millions of people who depend on these benefits to get by, while risking irreparable damage to the Social Security system."
The Trump administration's attempt to dismantle the SSA—including with cuts to personnel and phone services—is already having an effect, with the agency website crashing four times over 10 days in the past month, and callers waiting 4-5 hours on hold.
"Americans are rightfully furious about the Trump administration making it harder for them to access their earned Social Security benefits," Nancy Altman, president of the group Social Security Works, said Thursday. "They are making their voices heard at town halls and rallies across the country, and calling their members of Congress. Now, they've forced the White House to partly walk back a needless burden."
Dudek tweaking the new verification rules, Altman said, "is just a starting point. The damage the Trump administration is doing to Social Security remains immense. The White House needs to roll back all of these senseless burdens, cancel plans to close dozens of field offices, and fully staff the Social Security Administration instead of pushing out thousands of employees."
"However, even this partial victory shows that when the American people fight for our Social Security, we can win," she added. "We are only going to get louder!"