'I'm not TSA. I'm a bartender': Workers say they're defenseless when customers don't wear masks

PHILADELPHIA — When she was working as a cashier this summer at a Walmart store in Northeast Philadelphia, a 20-year-old woman said she would see customers wearing their masks under their chins or not wearing one at all, but “it didn’t make sense to make a whole big scene,” especially if the line at her register was long. She worried that her manager would get mad at her if she slowed down the line while dealing with maskless customers.At a Philadelphia Rite Aid, a worker in her 60s was instructed to alert her manager if a customer was refusing to put on a mask. But managers, she said, usually...

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