WATCH: Racist hotel clerk calls black man a 'f*cking monkey' after he asks for a refund

A hotel clerk at Country Inn & Suites in Newport News, Virginia yelled racial slurs at a customer, according to 13 News Now.

Irby Fogleman's mother-in-law was visiting town. The family's hotel room smelled like smoke so they asked for a new room.

“We get into the room, and smell smoke, and that was kind of alarming because she doesn’t smoke," Fogleman said.

When Fogleman requested a new room a hotel staff member started screaming racial slurs at him and called him a “f---ing monkey.”

Fogleman's wife recorded the video and said she was shocked. “I’ve seen it on Facebook. I’ve seen it on the news. I’ve seen it in other places. I think I was a little naive to think that it wouldn’t happen to us, and here we are now," she said.

Ben Gardeen, Vice President for Corporate Communications and Public Relations, said in a statement:

“Thank you for bringing this video to our attention. We are immediately conducting an investigation into this incident at our Country Inn & Suites by Radisson in Newport News, Virginia, an independently owned and operated property. The behavior and comments by this particular employee at this hotel are unacceptable and do not reflect our service expectations for the Country Inn & Suites by Radisson brand. We apologize and again will be immediately conducting an investigation into this incident,” the company stated."

Watch the full video below: