Frequently Asked Questions

If you prefer to mail your payment, you may send a check made out to Raw Story at the following address:

Raw Story Media, Inc.
PO Box 38771
1310 Old Freeport Rd
Pittsburgh, PA 15238

Be sure to include your name and email address so we may properly thank you.

Email us securely at tips@rawstory.com.

Prefer snail mail? Send your tip to:

Raw Story
Attn: Tips
PO Box 21050
Washington, DC 20009

Please contact us at editor@rawstory.com to make a request. Include as many details as possible about the nature of your request.

You can manage your subscription and update payment information by accessing My Account. Please see additional details below.

For those who prefer to view Raw Story without ads, you can subscribe for an ad-free or a reduced ads experience here.

Donations

*Donations are made through Kindest or PayPal and can be any amount you see fit. You can make a one-time donation or a monthly donation. One-time donations of $95 or more and monthly donations of $10 or more automatically qualify you for access to the ad-free version of Raw Story.

Subscriptions

*Subscriptions are made through our website and either give you access to the ad-lite or ad-free version of Raw Story. They can be paid on either a monthly or annual basis. Subscriptions are separate from our daily newsletter, which you can sign up for at no cost to you.

What is Piano?

Piano is the service we use to manage our subscriptions.

What kind of subscriptions are available?

We currently provide subscriptions for the ad-lite and ad-free versions of Raw Story that can be renewed monthly or annually.

How do I renew my subscription?

Subscriptions are set to renew automatically by default. If you would prefer to renew manually, go to your account by clicking the My Account button and choose the Library tab to edit your renewal preferences.

How do I cancel my subscription?

*To cancel your subscription, go to your account by clicking the My Account button and choosing the Library tab. Select your subscription to edit it.

How do I edit my payment information?

*To edit your payment information, go to your account by clicking the My Account button and choosing the Cards tab. From there you can either add a new payment method or edit one already on file.

Why am I still seeing ads as a subscriber?

*You must be logged in for the ads to go away or be reduced. To log in, simply click the RawStory+ Login button near the top of the webpage and enter your email address and password. If you are logged in, you should instead see the My Account button next to a Logout button.

I forgot my password!

*Piano does not save passwords, so you must create a new password to log back into your account. Click the RawStory+ Login button near the top of the webpage and click the link in blue that says “I forgot my password,” then follow the instructions on the screen. You will get an email with a link to reset.

If the reset form does not load, clear your cookies or do so in an Incognito window on Google Chrome.

Is there a subscription for people with low income?

*Email our Membership Assistant, Reneé Gasbarre, at renee@rawstory.com to ask about our low-income discounts.

What is your refund policy?

*All payments made to Raw Story are non-refundable, but we reserve the right to issue refunds at our discretion. If we issue a refund in one instance, we are under no obligation to issue one in another.

If you find a typo, or believe we need to update the information in one of our articles, let us know at corrections@rawstory.com. Please provide us with a link to the article in question in the body of the email.

Websites Malfunctioning

If you’re a subscriber and having trouble with images loading, comments, or other website malfunctions, please follow these instructions before reaching out to us:

-Make sure you are logged in

Click the RawStory+ Login button near the top of the webpage and enter your email address and password. If you are logged in, you should instead see the My Account button next to a Logout button.

-Delete your cookies

Find the settings for your internet browser and find the Privacy section. From there, you should be able to clear your cookies and other site data.

-Try another internet browser

We find that our website works best with Firefox and Google Chrome. Try accessing Raw Story with either to see if this resolves the issue.

If none of these solutions work, please contact us at support@rawstory.com and tell us your name, what device you are using, what internet browser you’re using, and when the problem started.

For general questions, you can email us at support@rawstory.com

For questions related to subscriptions and donations, you can email our Membership Assistant, Reneé Gasbarre, at renee@rawstory.com

If you prefer to speak over the phone, you may call us at 844-750-7173.