Frequently Asked Questions

Raw Story Investigates: Join Pulitzer Prize-Driven Journalism
How do I support Raw Story?
Thank you for helping us in the fight for democracy! You can support us by either buying our merchandise on TeePublic, making a donation via our Kindest or PayPal or purchasing a subscription for ad-lite or ad-free access to our website.

If you prefer to do so the old fashioned way, you can send us a check made out to Raw Story at the following address:

Raw Story Media PO Box 8167 1800 Murray Ave. Pittsburgh, PA 15217

Be sure to include your name and email address so we may properly thank you.

What’s With All the Ads?
Our firm belief is that everyone should have access to the news, and thus do not lock our articles behind a paywall like many publications do today. Instead, we allow advertisements so we can properly compensate our journalists and keep our website up and running.

For those who prefer to view Raw Story without ads, you can subscribe for ad-free access here, or for reduced ads here.

Subscriptions and Donations.
What is the different between making a donation and purchasing a subscription?

Donations

*Donations are made through Kindest or PayPal and can be any amount you see fit. You can make a one-time donation or a monthly donation. One-time donations of $95 or more and monthly donations of $10 or more automatically qualify you for access to the ad-free version of Raw Story.

Subscriptions

*Subscriptions are made through our website and either give you access to the ad-lite or ad-free version of Raw Story. They can be paid on either a monthly, annual, or biannual basis. Subscriptions are separate from our daily newsletter, which you can sign up for at no cost to you.

What is Piano?

Piano is the service we use to manage our subscriptions.

What kind of subscriptions are available?

We currently provide subscriptions for the ad-lite and ad-free versions of Raw Story that can be renewed monthly, annually, or biannually.

How do I renew my subscription?

Subscriptions are set to renew automatically by default. If you would prefer to renew manually, go to your account by clicking the My Account button and choose the Library tab to edit your renewal preferences.

How do I cancel my subscription?

*To cancel your subscription, go to your account by clicking the My Account button and choosing the Library tab. Select your subscription to edit it.

How do I edit my payment information?

*To edit your payment information, go to your account by clicking the My Account button and choosing the Cards tab. From there you can either add a new payment method or edit one already on file.

Why am I still seeing ads as a subscriber?

*You must be logged in for the ads to go away or be reduced. To log in, simply click the RawStory+ Login button near the top of the webpage and enter your email address and password. If you are logged in, you should instead see the My Account button next to a Logout button.

I forgot my password!

*Piano does not save passwords, so you must create a new password to log back into your account. Click the RawStory+ Login button near the top of the webpage and click the link in blue that says “I forgot my password,” then follow the instructions on the screen. You will get an email with a link to reset.

If the reset form does not load, clear your cookies or do so in an Incognito window on Google Chrome.

Is there a subscription for people with low income?

*Email our Membership Assistant, Reneé Gasbarre, at renee@rawstory.com to ask about our low-income discounts.

What is your refund policy?

*All payments made to Raw Story are non-refundable, but we reserve the right to issue refunds at our discretion. If we issue a refund in one instance, we are under no obligation to issue one in another.

Website Problems.
Corrections

If you find a typo, or believe we need to update the information in one of our articles, let us know at corrections@rawstory.com. Please provide us with a link to the article in question in the body of the email.

Websites Malfunctioning

If you’re having trouble with images loading, comments, or other website malfunctions, please follow these instructions before reaching out to us:

-Make sure you are logged in

Click the RawStory+ Login button near the top of the webpage and enter your email address and password. If you are logged in, you should instead see the My Account button next to a Logout button.

-Delete your cookies

Find the settings for your internet browser and find the Privacy section. From there, you should be able to clear your cookies and other site data.

-Try another internet browser

We find that our website works best with Firefox and Google Chrome. Try using accessing Raw Story with either to see if this resolves the issue.

If none of these solutions work, please contact us at support@rawstory.com and tell us your name, what device you are using, what internet browser you’re using, and when the problem started.

Other.
Don’t see your question here? You can contact us between 10am and 5pm, Monday through Friday, via email or over the phone.

For general questions, you can email us at support@rawstory.com

For questions related to subscriptions and donations, you can email our Membership Assistant, Reneé Gasbarre, at renee@rawstory.com

If you prefer to speak over the phone, you may call us at 844-750-7173.

Happy Holidays!