White, 71, who lives in Middleton, Wisconsin, has been getting Social Security Administration email since he retired from the Beloit College psychology faculty in 2019. But until the July 4 message, he said, every single one has been straightforward, factual — and nonpolitical.
The message included a misleading description of one provision in the new law. The Social Security Administration later published a correction.
That alone angered White. But that the message was sent at all was just as irritating, he told the Wisconsin Examiner.
The email, including a quote from Social Security Commissioner Frank Bisignano, “appeared to value currying favor with the president over telling Americans the truth,” White said. “I want our federal agencies to be independent, nonpartisan offices that act with integrity and serve the public, not the president.”
The Social Security message claims that the legislation “ensures that nearly 90% of Social Security beneficiaries will no longer pay federal income taxes on their benefits…”
“This is a historic step forward for America’s seniors,” Social Security Commissioner Frank Bisignano stated.
A screenshot of the Social Security Administration message sent to the agency’s email list early July 4, 2025.As was soon widely reported, however, the message itself was off the mark.
“I was surprised to see SSA send this out as an email to such a large list since this seems more about politics than anything specific to the program,” said J. Michael Collins, a household economics expert at the University of Wisconsin. Collins directed a Social Security research center at the UW until the Trump administration shut it down earlier this year.
The actual change that the message refers to is to income taxes paid by all people 65 or older with incomes $75,000 a year or less for single filers and $150,000 a year or less for couples — regardless of whether they’re collecting Social Security or not, Collins explained.
While the message appears to single out Social Security income, “there is no new exemption of SSA income from federal income taxes, just a new deduction for all people 65+ regardless of income source,” Collins told the Wisconsin Examiner in an email message.
For people who are 64 or younger and who get income from Social Security, there’s no comparable tax cut, he added.
To be sure, the reduction does give some help to taxpayers 65 or older who collect Social Security.
A 2022 IRS tax tip explains that half of Social Security income is taxable for a single person whose income is $25,000 to $34,000 and for a married couple filing jointly whose income is $32,000 to $44,000.
For a single person with income over $34,000 or a married couple with income over $44,000, 85% of their Social Security income is taxable.
Social Security beneficiaries with incomes below the $75,000 or $150,000 ceiling will get relief from those tax bills — along with everyone else 65 or older whose income also falls below those limits.
The tax break also lasts just a few years, ending in 2028 — stretching the claim that qualifying beneficiaries “will no longer” pay income taxes.
The email message produced a sharp blowback.
“I was appalled — it was really unprecedented,” Nancy Altman, president of the advocacy group Social Security Works, told the Wisconsin Examiner in a phone interview. “They’ve taken an agency that’s supposed to be above politics and made it an arm of propaganda.”
Altman recalled that when Social Security checks were mailed in October 1972, President Richard Nixon suggested including an insert in which he could take credit for a benefit increase — even though he had initially opposed it. The commissioner at the time, Robert Ball, threatened to resign if Nixon followed through, and Nixon backed off, Altman said.
As originally worded, the email message appeared to suggest two separate tax cut provisions — one for Social Security recipients 65 and older and one for others:
“The new law includes a provision that eliminates federal income taxes on Social Security benefits for most beneficiaries, providing relief to individuals and couples. Additionally, it provides an enhanced deduction for taxpayers aged 65 and older, ensuring that retirees can keep more of what they have earned.”
On July 7, the Social Security Administration added a correction and changed the second sentence in that paragraph to, “It does so by providing an enhanced deduction for taxpayers aged 65 and older…”
The correction was previously reported by HuffPost reporter Arthur Delaney.
The morning that he received the Social Security message, White, the retired Beloit professor, wrote back to Bisignano directly — guessing at a direct email address for the Trump-appointed Social Security Commissioner.
“Commissioner Bisignano, When did the Social Security Administration become so blatantly political? I thought government agencies like the USPS were supposed to just go about their business from one administration to the next, but clearly that’s not the case with the SSA. You have become an unabashed mouthpiece for Trump. Shame on you!”
“I was upset that the head of a major federal agency would act in a way that undermines the public’s trust,” White told the Wisconsin Examiner.
“For years, Trump has expressed contempt for America’s once-revered institutions — courts, universities, the press, medical experts, climate scientists, long-time allies abroad … the list is a long one,” White added. “Trump wants to diminish any group or individual who questions his aims or methods.”
The email message appears to play directly to that characteristic of the president, he said, and White fears that will diminish the agency in the public eye.
“What upsets me is that the commissioner of the SSA foolishly wrote a letter that will prompt millions of Americans to question the integrity of the SSA,” White said. “It takes years for an organization to build up a good reputation, but it can be fatally damaged almost overnight.”
