WASHINGTON (AFP) – US airline Delta knows when to sound the retreat. The Atlanta-based carrier this week swiftly revised its baggage allowance for US servicemen after soldiers returning home from Afghanistan posted a video on YouTube about having to pay $2,800 from their own pockets in baggage fees.
In the shaky video filmed in the aircraft on a flight from Baltimore to Atlanta, the soldiers said they were only allowed three bags each and were charged $200 for a fourth bag.
The total for extra bags for the 34 soldiers in the unit came to $2,800.
In a blog post on Wednesday, Delta announced a change in policy for active duty US military personnel.
“First and foremost, we want you to know we’re continuing to work with the soldiers individually to make this situation right for each of them,” the airline said.
“We regret that this experience caused these soldiers to feel anything but welcome on their return home,” it said.
“After careful consideration, effective immediately, US military personnel traveling on orders in First Class and BusinessElite can check up to five bags at no charge and four bags in economy class,” Delta said.
“We hope these changes to our policies reflect the true respect we hold for our service men and women and again demonstrate our appreciation as both a company and as individuals who benefit from the freedom our troops defend.”