A public relations executive this week accused Delta Airlines of increasing prices on flights out of Miami just as Hurricane Irma was closing in on the Florida city.
Leigh Dow took to Twitter on Wednesday to express frustration after the airline's website indicated that the price of her ticket from Miami to Phoenix had increased from $547.50 to $3,258.50.
"Shame on you @delta," Dow wrote. "Jacking from $547 to over $3200 for people trying to evacuate responsibly?"
Shame on you @delta. Jacking from $547 to over $3200 for people trying to evacute responsibly? #IrmaHurricane https://t.co/O2nfPHQUAh— Leigh (@Leigh)1504640105.0
Many of Dow's 18,000 followers immediately lashed out at the airline. Within two hours, Delta reached out to Dow.
@LeighDow Leigh, can you please message me more details regarding this! I would love to try and help. *TBW— Delta (@Delta)1504645666.0
According to Dow, Delta helped her to find a reasonably priced flight out of Miami. But it's not clear that the airline would have been as accommodating to someone without a large social media following.
@IAmGinaOlson @Delta The @Delta team explained how it happened, and another airline was also involved. That wasn't… https://t.co/rjnIAIPGzZ— Leigh (@Leigh)1504647531.0
@Delta .@Delta reached out & helped tremendously. Note to travelers, always call airline directly if something does… https://t.co/B8tbxnBBrW— Leigh (@Leigh)1504648495.0