A local Baltimore Dunkin’ Donuts promised their customers a free pastry and coffee if they snitch on employees speaking in a foreign language.
The sign was sitting on the counter Monday morning, and immediately drew outrage from customers.
The sign says: “If you hear any of our staff shouting in a language other than English, please call 443-415-7775 immediately with the name of the employee to receive a coupon for free coffee and a pastry.”
This sign is being displayed at a @dunkindonuts in Baltimore. General manager posted a sign asking customers to report employees not speaking English. Even offering a reward. #shocking pic.twitter.com/1kUr0lcYuY
— Gillian Morley (@GillianMorley_) June 18, 2018
A statement from Dunkin’ Donuts, said the general manager acted in her ” personal judgment” to create a better in store experience.
“Dunkin’ Donuts and our franchises share the goal of creating a welcoming and hospitable environment for all guests. The franchise owner has informed us that the sign was posted by their general manager based on her own personal judgment to ensure those standards are being met,” the statement read. “While her intent was to address a customer service and satisfaction issue, the franchisee determined her approach was inappropriate and confirmed the sign has been removed.”
“They’re kind and courteous and do their job,” Reagan Greenberg, a customer told WBAL TV. “Even if they weren’t courteous, that’s no reason not to speak in their native language or any language they want to.”
“It’s horrible. It’s the kind of thing you can expect in this climate, horrible things like that,” said Wesley, a customer.