A Washington woman said Comcast changed her husband’s name to “*sshole” on their billing statement after she attempted to cancel some of their cable services.
Lisa Brown, of Spokane, contacted tech blogger Christopher Elliott to report the insult after attempting herself to correct the problem.
She visited a local Comcast office and called managers in her region, Elliott reported, but she said she’d gotten nowhere.
Brown believes an employee changed her husband’s name from Ricardo on the billing statement after she tried to cancel some services to cut their cable bill.
She was required to pay a $60 fee, and the representative then transferred her call to a retention specialist who tried to coerce her into keeping her full cable service and signing a two-year contract.
Brown said she was never rude, but she suspects employees might have been upset that she did not accept their offer.
Steve Kipp, a regional vice president of communications for Comcast, contacted the blogger and said company officials had apologized to Brown.
“We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened,” Kipp said.
Company officials promised to waive the $60 cancellation fee and fire whoever was responsible for making the change, which they said has already been corrected.